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Acton's Lock & Key Inc - Portland, OR

Town: Portland, OR 97201
Phone Number: 503-643-8749
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2 / 10

Called Acton's at least four times in Nov and Dec, 2009, left a message, asked someone to call me, and no one ever did call back. Not returning calls does not seem like professional behavior to me. More details are below.

Twelve years ago Acton's put a lock into a patio door. No problem with the lock, but I wanted to make extra keys. Tried unsuccessfully to duplicate the key at local Ace Hardware at least 5 times. Ace told me from locking at the key, the lock is an imported Chinese-made lock, not very good, and they removed all the Chinese-made locks from their shelves. Since Acton's supplied the lock, I thought I would call them, thinking they are lock smiths and should be able to make a key for the lock they put in. That's when I got no response. Went to another locksmith, they making a key is no problem, but that one did not work. This locksmith said if I have a problem come back.

Both the several Ace hardware people and this other locksmith did say it looks like the key is some combination of Schlage and Quickset. The locksmith used the term "knockoff".

howard r - portland, or
Reviewed Dec 16, 2009 10:57PM

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